Privacy policy
Last Updated: August 5, 2026
Ease is a brand operated by Lya Limited. Lya Limited operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services").
Ease is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including payment card information, payment confirmations, transaction details, and other payment-related information.
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Account information including your username, password, security questions, preferences, and settings.
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Transaction information including items viewed, added to cart, purchased, returned, exchanged, or canceled, together with your purchase history.
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Communications with us including information you provide when contacting customer support.
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Device information including browser type, IP address, device identifiers, operating system, and network information.
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Usage information regarding how you access, navigate, and interact with the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you when you create an account, place an order, contact us, subscribe to our newsletter, or otherwise provide information.
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Automatically through cookies, similar technologies, and your interactions with our website.
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From service providers who process information on our behalf.
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From business partners or other third parties where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information to:
Provide, Tailor, and Improve the Services
We use your personal information to process payments, fulfill orders, arrange shipping, process returns and exchanges, provide customer support, remember your preferences, maintain your account, recommend relevant products, and improve your shopping experience.
Marketing and Advertising
We may use your information to send promotional emails, newsletters, SMS messages (where permitted), and display advertisements on our website and third-party platforms based on your interactions with our Services.
Security and Fraud Prevention
We use your information to verify your identity, secure transactions, detect fraud, investigate suspicious activity, and protect our customers and business.
Communicating with You
We use your information to respond to inquiries, provide customer support, send order updates, and communicate regarding your purchases.
Legal Reasons
We may process your information to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, enforce our policies, and protect our legal rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
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With Shopify, payment processors, shipping providers, IT service providers, customer support providers, cloud storage providers, analytics providers, and other vendors who perform services on our behalf.
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With business and marketing partners to help us advertise our products and improve our Services.
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When you direct us or consent to sharing information with third parties, such as shipping carriers or social media integrations.
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With our affiliates or within our corporate group where necessary.
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In connection with a merger, acquisition, sale of assets, bankruptcy, or similar business transaction.
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To comply with applicable laws, legal obligations, court orders, or lawful requests from government authorities.
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To enforce our Terms of Service or protect the rights, property, safety, or security of Ease, Lya Limited, our customers, or others.
Relationship with Shopify
Our store is hosted by Shopify.
Shopify collects and processes personal information necessary to operate and improve the Services provided through our website.
Information you submit through our website may be processed by Shopify and certain trusted third-party service providers located in countries outside your country of residence.
To learn more about how Shopify processes personal information, please visit Shopify's Consumer Privacy Policy at:
Third-Party Websites and Links
Our Services may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security, content, or accuracy of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided personal information to us, please contact us and we will promptly delete such information where required.
Security and Retention of Your Information
We implement commercially reasonable technical, organizational, and administrative safeguards designed to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
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Provide our Services;
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Complete transactions;
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Comply with legal obligations;
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Resolve disputes;
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Enforce our agreements;
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Protect our legitimate business interests.
Your Rights and Choices
Depending on your country or region, you may have some or all of the following rights regarding your personal information:
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Right to access your personal information.
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Right to request correction of inaccurate information.
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Right to request deletion of your personal information.
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Right to data portability where applicable.
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Right to withdraw consent where processing is based on consent.
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Right to object to certain processing activities.
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Right to restrict processing in certain circumstances.
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Right to opt out of marketing communications at any time by using the unsubscribe link included in our emails.
We may need to verify your identity before processing certain requests.
We will respond within the timeframe required by applicable law.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required by applicable law, we implement appropriate safeguards, including Standard Contractual Clauses or other approved legal mechanisms, to protect your personal information during international transfers.
Complaints
If you have concerns about how we process your personal information, please contact us first so we can attempt to resolve your concerns.
If applicable under your local laws, you may also lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, how we process your personal information, or if you wish to exercise any of your privacy rights, please contact us:
Ease
Operated by Lya Limited
Owner: Dona Decembre DangDang
74–78 Stanley Street
Central, Hong Kong SAR China
Email: support@drink-ease.com