Refund policy

Return & Refund Policy

Last Updated: August 5, 2026

At Ease, we stand behind the quality of our products. If there is an issue with your order due to our error or a product defect, we'll make it right.

90-Day Money-Back Guarantee

We offer a 90-Day Money-Back Guarantee for products that are damaged, defective, or otherwise not in proper condition due to our fault.

If your product arrives damaged, defective, or you believe there is a quality issue with your order, please contact us within 90 days of delivery at support@drink-ease.com.

If we determine that the issue is due to a manufacturing defect, shipping damage, or another issue on our end, you will receive a 100% refund or, if you prefer, a replacement at no additional cost.

What Is Covered

Our guarantee covers situations including, but not limited to:

Products damaged during shipping.
Manufacturing defects.
Incorrect items received.
Packaging defects that affect product quality.
Any verified issue caused by our error.

What Is Not Covered

Our guarantee does not cover:

Personal taste or flavor preferences.
Change of mind after purchase.
Orders placed incorrectly by the customer.
Normal variations in taste, color, or appearance that do not affect product quality.
Products that have been intentionally damaged or misused.

How to Request a Refund

To submit a refund request, please email support@drink-ease.com with:

Your order number.
A brief description of the issue.
Photos of the product and packaging (if applicable).

Our team will review your request as quickly as possible and may request additional information if necessary.

Refund Approval

If your claim is approved, you will receive either:

A full refund to your original payment method, or
A replacement product, at your choice where applicable.

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Order Cancellations

Orders are processed quickly to ensure fast shipping.

If you need to cancel your order, please contact support@drink-ease.com immediately. If your order has not yet been processed for shipment, we'll do our best to cancel it.

Once an order has been shipped, it can no longer be canceled.