Widerrufsrecht

Last Updated: August 5, 2026

At Ease, we stand behind the quality of our products. If there is an issue with your order due to our error or a product defect, we'll make it right.

90-Day Money-Back Guarantee

We offer a 90-Day Money-Back Guarantee for products that are damaged, defective, or otherwise not in proper condition due to our fault.

Return Adress: Šubičeva Ulica 1, 1000 Ljubljana

If your product arrives damaged, defective, or you believe there is a quality issue with your order, please contact us within 90 days of delivery at support@drink-ease.com.

All refund and return requests must be clearly communicated to and approved by our customer support team via support@drink-ease.com. Please do not return or send any products back without first contacting us and receiving return instructions from our support team.

If we determine that the issue is due to a manufacturing defect, shipping damage, or another issue on our end, you will receive a 100% refund or, if you prefer, a replacement at no additional cost.

What Is Covered

Our guarantee covers situations including, but not limited to:

  • Products damaged during shipping.

  • Manufacturing defects.

  • Incorrect items received.

  • Packaging defects that affect product quality.

  • Any verified issue caused by our error.

What Is Not Covered

Our guarantee does not cover:

  • Personal taste or flavor preferences.

  • Change of mind after purchase.

  • Orders placed incorrectly by the customer.

  • Normal variations in taste, color, or appearance that do not affect product quality.

  • Products that have been intentionally damaged or misused.

How to Request a Refund or Return

To request a refund or return, you must first contact our customer support team at support@drink-ease.com.

All communication regarding refunds and returns must take place through our official support email, support@drink-ease.com. Returns sent without prior communication and instructions from our support team may not be accepted or eligible for a refund.

When contacting us, please provide:

  • Your order number.

  • A brief description of the issue.

  • Photos of the product and packaging (if applicable).

Our team will review your request as quickly as possible and may request additional information if necessary.

If a return is required, our support team will provide you with the appropriate return instructions. Do not send the product back before receiving these instructions.

Refund Approval

If your claim is approved, you will receive either:

  • A full refund to your original payment method, or

  • A replacement product, at your choice where applicable.

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Order Cancellations

Customers have 24 hours from the time the order is placed to request an order cancellation.

To request a cancellation, you must contact us at support@drink-ease.com within this 24-hour period and include your order number.

Cancellation requests received more than 24 hours after the order was placed may not be accepted, as the order may already have entered processing or fulfillment.

All cancellation requests must be communicated through our official support email at support@drink-ease.com.